Cancel subscription clearly#28
Cancel subscription should be as easy and functioning as the signing up for it. It’s not working right now. Goes into a bug.
Sad to hear that 😭
Please provide more information. Did Subscription Management menu fail to cancel your subscription?
Yes! I did not sign up or purchase this . It appeared on my statement 2/3/24.
There was a charge of $14.99 and $29.99
After contacting company they refunded the $29.99 on 2/8/24 but not the $14.99. The bigger issue is that I DID NOT make these purchases and was told it would not happen again. Well, someone dropped ball! My accountant was one that found the following charges 2/3/24 $29.99/$14.99
3/3/24 $29.99
4/3/24 $39.99
This is break down; 2/3/24 $29.99 & $14.99 debited from my account
2/8/24 $29.99 was credited back to my account
3/3/24 $29.99 Debited out of my account
4/3/24 $39.99 Debited out of my account AGAIN!!
LAST REQUEST for my account to be credited back the Feb, March, April 2024 amounts to my account. After the $29.99 on Feb 8, 2024 credit
I’m owed $114.96
Sincerely, Sandra (Sandy) Wright
828-458-2206
Dear @Sandywrightk
We sincerely apologize for the issues you’ve experienced, Sandra, and understand your frustration. We’ve been trying to resolve this matter and have reached out to you via email previously, but it seems we may not have received your responses.
We are committed to resolving this issue and have been unable to locate your payments with the information currently available. It is possible that the charges were processed under a different email address or payment method.
Please contact us directly at care@lovi.care with any alternate email addresses, the last four digits of the card used, or any transaction IDs you have. This information is crucial for us to investigate further and ensure all incorrect charges are refunded.
We appreciate your cooperation and are here to assist you in getting this sorted out as quickly as possible.
Dear @Sandywrightk
After a thorough investigation, we have located your subscription under a different email address.
We are pleased to confirm that your subscription has been canceled, and you will not be charged again. We have also processed refunds for all your subscription payments. The timing for the funds to be returned to your account depends on your bank, but it typically takes several business days. You should receive the refund receipt shortly.
Thank you very much for your quick response. I appreciate your help and the refund to my account. Sincerely,
Sandra Wright
I haven’t bought subscriptions and it says on my bank pending statement that they are taking $60 payments. This is rediculus . There is no phone number to contact. Emailed but no reply. I will not wait more than this . I will go to polic straight away for fraud.
I just wanted to see what you recommended so I paid the 4.99, but it won’t let me see anything else without paying more money. Please cancel whatever it was I signed up for
Cancel my sub
I haven’t bought the subscription yet I was charged $114.99
How to cancel my subscription and get a $114.99 refunds?
È una truffa mi hanno rubato soldi.State attenti a quando fate il test!!!Mi hanno chiesto un pagamento di 19,99€ ed ho accettato ma dopo mi hanno rubato soldi dal mio conto senza autorizzazione.È solo un App che ti ruba soldi fate attenzione se non volete perdere il vostro denaro.TRUFFA .Io spero di aver aiutato qualcuno con questa recensione
It’s so crazy they charge $19.99 for a subscription and your mkt getting no products please cancel the subscription and refund my money I taught it comes wth products. I don’t want it
We’re really sorry to hear this wasn’t what you were expecting, and we completely understand your frustration.
Just to clarify for anyone reading, Lóvi is an AI-powered skincare app that provides personalised product recommendations and routines, rather than physical products.
Please reach out to us directly at care@lovi.care, and our team will take care of the cancellation and refund for you right away 💜
We’re really sorry to hear this wasn’t what you were expecting, and we completely understand your frustration.
Just to clarify for anyone reading, Lóvi is an AI-powered skincare app that provides personalised product recommendations and routines, rather than physical products.
Please reach out to us directly at care@lovi.care, and our team will take care of the cancellation and refund for you right away 💜
I am writing to demand the immediate cancellation of any active subscription associated with my email address: [sasabriella2014@gmail.com].Your company did not provide a transaction number, login credentials, or an unsubscription link in the product summary email sent to me. I did not consent to a recurring subscription.